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Operations outsourcing

Reconciliation, appeals and processing support.

219 requests

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Craftgate invites direct PSPs to integrate into its payment orchestrationRequestPayment provider· October 13, 2026BR-DGE connects payment providers to its orchestration platformRequestPayment provider· October 13, 2026finera invites payment providers into its orchestration platformRequestPayment provider· October 13, 2026Songhai Exchange and FinCode seek banks and local payout partnersRequestPayment provider· October 13, 2026Universal Payment Network onboards payment schemes, wallets, banks and PSPsRequestPayment provider· October 13, 2026Freemarket invites banks and fintechs to expand its network corridorsRequestPayment provider· October 13, 2026PISOBridge seeks a Philippine bank, EMI or fintech API for a pilotRequestPayment provider· October 13, 2026Settlixx invites local payment providers from Latin America, Africa and AsiaRequestPayment provider· October 13, 2026Worldpay invites ISOs, resellers and platforms to its partner programRequestWorldpay· October 13, 2026WorldlineWorldline recruits partners for its Nordic programRequestWorldline· October 13, 2026Whizmo recruits digital wallet agents in KenyaRequestWhizmo Kenya· October 13, 2026US Card Solutions invites agents and sub-ISOs in the USRequestUS Card Solutions· October 13, 2026Unity Payments recruits ISOs to onboard merchantsRequestUnity Payments· October 13, 2026UniqPay seeks referral and white-label partners for up to 25%RequestUniqPay· October 13, 2026Tyro invites POS developers and referral partners in AustraliaRequestTyro· October 13, 2026StablecoinX seeks technology partners for stablecoin payments and cross-chain settlementRequestStablecoinX· October 13, 2026SavPay offers three partnership models for working with Canadian merchantsRequestSavPay· October 13, 2026PLUSPAY invites banks and payment agents to join its payment systemRequestPLUSPAY· October 13, 2026

Related subsections

Pay-in teams1Payout teams1Full cycle1Integration & onboarding1

What payment operations outsourcing covers

Running a payment business creates a constant stream of back-office work: matching transactions, chasing lost deposits, answering merchants and end users, filing appeals with banks, updating statuses. Payment operations outsourcing teams take over this routine so the provider's core staff can focus on partners, risk and product. It is also a common way to staff night shifts and weekends without hiring locally.

Typical scope

  • Reconciliation: daily matching of provider, team and bank records; investigating mismatches.
  • Deposit and payout support: handling "payment not credited" and "withdrawal not received" tickets with receipts and bank references.
  • Appeals and disputes: preparing documents for chargebacks, frozen accounts or blocked cards; see also chargeback management.
  • Monitoring: watching success rates per method and GEO, flagging drops and switching routes.
  • Merchant support: onboarding questions, API errors, settlement queries.
  • Reporting: daily and monthly statements for finance and partners.

How to choose a team

  • Languages and time zones they cover; whether 24/7 is a real rota or on-call.
  • Which tools they can work in — your back office, a P2P panel, ticketing systems.
  • Access model: least-privilege accounts, audit logs, NDAs.
  • Response and resolution times written into an SLA.
  • Pricing: per seat, per ticket or a percentage of processed volume.
  • Experience with your type of flow — card acquiring, P2P, or crypto.

Where this fits

Operations outsourcing complements full-cycle teams and P2P processing providers, and pairs well with anti-fraud and compliance outsourcing for regulated businesses.

Using the catalog

Filter by language-relevant GEO, open profiles for scope and contacts, and check the Requests tab for providers looking for operations staff. Describe your workload in a request to receive proposals. Nominal hub lists companies but does not guarantee their performance — agree on SLAs directly.