Verify / Verifi Order Insight

Verify / Verifi Order Insight is a module that passes extended order data and the buyer's digital footprint straight to the issuing bank's call centre and mobile banking app. The provider is based in Los Angeles and has operated since 2005.

What it does The listed capabilities are Real-time Purchase Details in the banking app, Compelling Evidence 3.0 liability shift and Deflection Analytics. When a cardholder sees a charge they do not recognise, the issuer can open the order details immediately instead of starting a dispute.

Effect The company states that the module reduces calls about unrecognised transactions by up to 40%. Fewer such calls mean fewer disputes that turn into chargebacks.

Who it suits Named verticals are digital subscriptions, gaming, streaming, e-commerce and travel, where a charge descriptor is often unclear to the cardholder. Coverage is described as global.

Fees The charge is made per successful request or per dispute deflected, so the cost follows the result. Ask the provider which issuers are connected in your markets before relying on it as the main dispute control.