Overview
PayDispute / Dispute.com is a platform that manages the whole lifecycle of disputes, alerts and refunds for merchants, ISOs and payment facilitators. It was founded in 2020 and is based in Tampa, Florida.
Services Listed products are RDR, Ethoca and CDRN Alerts, Automated Representment, a White-Label Portal for ISOs and PayFacs, and Analytics. The white-label chargeback portal can be resold by a PSP or ISO to its own merchants, so the provider can offer dispute handling as part of its own service rather than building it.
Clients and geography Target users are ISOs, PayFacs, PSPs and high-volume merchants. The stated geography is the United States, Canada and Europe.
Pricing The model is SaaS with a wholesale per-alert rate for partners. That structure lets a reseller mark up alerts and portal access to its merchants. The wholesale rate, minimum volumes and the share of representment work done by the platform versus the merchant are not published and should be requested before a partnership is agreed.
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