Kratox / ChargebackOps

Kratox / ChargebackOps is a service for fully outsourced and automated chargeback management, descriptor audits and reduction of the dispute ratio. It was founded in 2016 and is based in Salt Lake City, Utah.

Services

The product set covers managed dispute representment, alert management, descriptor and checkout compliance audits and reporting. The company states that it combines software for automatic data collection with the expertise of dedicated dispute analysts. An audit of the descriptor and checkout page often addresses the cause of disputes, not just the cases themselves.

Markets and clients

Target verticals are e-commerce, health and beauty, SaaS and direct response. The stated coverage is the United States, Canada and the United Kingdom.

Pricing

Fees are a fixed amount per case or a percentage of the recovered funds. The exact rates are not given. Merchants considering the service should ask which dispute networks are covered, who prepares the evidence and how results are reported against the dispute ratio thresholds set by card schemes.