Overview
Extend is an API platform for purchase and delivery protection, offering shipping and product protection with claim settlement that the company says takes 90 seconds. It was founded in 2019 in San Francisco and serves the United States and Canada.
Products The product list covers a Shipping Protection API, a Product Warranty API, an AI claims engine and chargeback deflection. According to the company, it removes disputes over product quality and delivery by handling claims before they turn into chargebacks.
Verticals Target customers are enterprise and mid-market e-commerce merchants, with electronics, auto parts and furniture named as focus categories. The company is described as a unicorn with a valuation of 1.6 billion dollars.
Economics The model is a share of the protection premium, which the company presents as additional revenue for the merchant rather than a cost. Revenue share and integration terms are individual and should be confirmed with the company.
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