Overview
Chargehound is a fully programmable API platform for automatically submitting chargeback responses, acquired by PayPal. It was founded in 2014 and is based in Oakland, California.
Products The listed products are a dispute automation API, customisable evidence templates, instant webhook submission and analytics. The company says the API lets a merchant respond to 100% of incoming chargebacks without manual work.
Customers and coverage Target verticals are marketplaces, ride-hailing, ticketing, e-commerce and gaming. Geography is described as global.
Commercial model Pricing is a percentage of won disputes, or the service is included in Braintree and PayPal enterprise packages. Because it is built as an API, it fits engineering teams that prefer to build the response flow into their own systems.
Points to check Ask how evidence templates are maintained per card network and which processors send dispute webhooks into the system.
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