Chargeback Gurus / Optimized Payments Dispute Tech

Chargeback Gurus / Optimized Payments Dispute Tech is an analytics platform for monitoring declines, chargebacks, interchange fees and reconciliation of payment providers. It was founded in 2008 and is based in Atlanta, Georgia.

Products The listed products are a chargeback analytics dashboard, decline-code intelligence, interchange optimisation and automated reconciliation. According to the company, it gives deep visibility into the reasons behind each chargeback and into hidden acquirer penalties.

Customers and coverage Target verticals are enterprise e-commerce, retail, healthcare and B2B. Stated geography is the United States, Canada and Europe.

Commercial model It is sold on a SaaS subscription. The focus on analytics rather than filing disputes means finance and payments teams are the primary users, and the question for a prospective buyer is which processor data feeds are supported.