Chargeback Gurus

Chargeback Gurus is a platform for chargeback root-cause analytics and managed fund recovery for larger companies. It was founded in 2014 and is based in Dallas, Texas, and belongs to the Falfurrias Capital group. Its stated focus is maximising net recovered revenue.

Services The listed products are smart dispute representment, Visa CE 3.0 and Order Insight, Ethoca and RDR alerts, and a root-cause vulnerability audit. A separate Smart Dispute Portal offers managed and automated representment, with evidence assembled for each issuing bank, including custom evidence templates, Compelling Evidence 3.0 and fraud and non-fraud recovery. The company says it can return 70% or more of wrongful friendly-fraud chargebacks.

Customers and coverage Target verticals are e-commerce, travel, healthcare, subscriptions and financial services. Stated geography is the United States, Canada, the United Kingdom and the EU.

Commercial model Terms are enterprise or success-based: contingency fees are named for the portal. Percentages are not published and are set per client.