Appriss Retail

Appriss Retail is a platform for protection against return fraud, non-delivery claims (DNR and INR) and post-purchase disputes in large-scale retail. It was founded in 1994 and covers the United States, Canada, the United Kingdom and the EU.

Products - Engage Return Authorization; - Digital Claim and INR Fraud Detection; - Omnichannel Abuse Graph.

How it works The platform analyses a shopper's history of returns and claims across the whole retail network, not only at a single store. A buyer who files repeated "item not received" claims or returns used goods can be detected before a refund or chargeback is issued, which reduces both losses and disputes sent to card issuers.

Commercial model Enterprise contract.

Who it suits Large retailers and e-commerce operators with high return volumes who want to identify abuse without penalising ordinary customers. Because the data reaches across retailers, coverage depends on how many participants share signals, and the details of the data model, decision latency and pricing should be requested from the vendor.