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Teams

Operations outsourcing

Reconciliation, appeals and processing support.

219 requests

GridList
PSP recruits payment teams in Uruguay for bank transfersRequestPayment provider· April 8, 2026Moroccan PSP seeks trader teams for FTD and trusted trafficRequestPayment provider· April 2, 2026Traders for Chad and Tunisia with direct merchant accessRequestPayment provider· March 25, 2026RASEDI connects wallets, gateways and banks to orchestration in IraqRequestPayment provider· March 22, 2026Teams for Turkey, Kyrgyzstan, Moldova, Uzbekistan, Azerbaijan, KazakhstanRequestPayment provider· March 19, 2026Kazakhstan teams for local pay-ins and cross-border to KyrgyzstanRequestPayment provider· March 16, 2026Ukraine traders for iGaming and Forex (UAH)RequestPayment provider· March 2, 2026Thailand teams for PromptPay and TrueMoney (THB)RequestPayment provider· February 24, 2026Traders for Algeria, Iraq and Tunisia with direct merchant connectionRequestPayment provider· February 18, 2026Advance seeks banks and payment infrastructure for US insuranceRequestPayment provider· February 12, 2026Primer for Partners invites PSPs into its integrated merchant networkRequestPayment provider· November 19, 2025Paraguay PSP seeks traders and team leads for Tigo Money and bank transfersRequestPayment provider· November 8, 2025IXOPAY seeks providers for its Integrations & Adapters trackRequestPayment provider· February 17, 2025Recruiting payment teams in Argentina: bank transfersRequestPayment provider· November 29, 2024Recruiting payment teams in Thailand: local banksRequestPayment provider· November 12, 2024Recruiting payment teams in Mexico: SPEI trafficRequestPayment provider· October 21, 2024Recruiting payment teams in Vietnam: MoMo and ZaloPayRequestPayment provider· October 3, 2024Recruiting payment teams in the Philippines: GCash and MayaRequestPayment provider· September 26, 2024

Related subsections

Pay-in teams1Payout teams1Full cycle1Integration & onboarding1

What payment operations outsourcing covers

Running a payment business creates a constant stream of back-office work: matching transactions, chasing lost deposits, answering merchants and end users, filing appeals with banks, updating statuses. Payment operations outsourcing teams take over this routine so the provider's core staff can focus on partners, risk and product. It is also a common way to staff night shifts and weekends without hiring locally.

Typical scope

  • Reconciliation: daily matching of provider, team and bank records; investigating mismatches.
  • Deposit and payout support: handling "payment not credited" and "withdrawal not received" tickets with receipts and bank references.
  • Appeals and disputes: preparing documents for chargebacks, frozen accounts or blocked cards; see also chargeback management.
  • Monitoring: watching success rates per method and GEO, flagging drops and switching routes.
  • Merchant support: onboarding questions, API errors, settlement queries.
  • Reporting: daily and monthly statements for finance and partners.

How to choose a team

  • Languages and time zones they cover; whether 24/7 is a real rota or on-call.
  • Which tools they can work in — your back office, a P2P panel, ticketing systems.
  • Access model: least-privilege accounts, audit logs, NDAs.
  • Response and resolution times written into an SLA.
  • Pricing: per seat, per ticket or a percentage of processed volume.
  • Experience with your type of flow — card acquiring, P2P, or crypto.

Where this fits

Operations outsourcing complements full-cycle teams and P2P processing providers, and pairs well with anti-fraud and compliance outsourcing for regulated businesses.

Using the catalog

Filter by language-relevant GEO, open profiles for scope and contacts, and check the Requests tab for providers looking for operations staff. Describe your workload in a request to receive proposals. Nominal hub lists companies but does not guarantee their performance — agree on SLAs directly.