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Checkout.com

Analyst - Merchant Care Level 1

Full-timeChinaRemoteposted October 1, 2026

Job description

Checkout.com is hiring a Level 1 Analyst for Merchant Care in Shanghai, hybrid with three days a week in the office.

Responsibilities - Support the businesses that accept payments and diagnose issues with payment products. - Escalate complex cases.

Requirements - 2+ years in support or operations, preferably in payments. - Fluent Mandarin and English.

Conditions - Location: Shanghai, China. - Hybrid schedule: three days a week in the office. - Full-time.

Apply by email or via the company's application form — see “How to apply”.