
Overview
Relai is a Bitcoin-only service that lets customers buy and sell BTC through an app, with delivery to the user's own wallet. The company works as a broker and personal dealing desk for both retail and business clients.
Private and Business desks Two separate lines handle larger deals. Relai Private serves high-net-worth individuals and Relai Business serves companies, covering Bitcoin OTC and business bitcoin treasury. These services are aimed at large BTC purchases and corporate treasury needs.
Payments and onboarding The app supports bank and card payment methods for fiat-to-crypto exchange. Business clients go through enhanced KYB that includes the authorised representatives and the ownership structure.
Terms to confirm Conditions such as fees, minimum amounts and regulatory status are set separately by legal entity and market, so the applicable terms depend on where the customer is onboarded. Only BTC is offered, so the service does not suit users who need altcoins or crypto-to-crypto swaps. Large buyers should request a quote from the relevant desk.
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