Pluang

Pluang is an Indonesian multi-asset app that includes cryptocurrency trading. The crypto product is operated by a separate group legal entity, PT Bumi Santosa Cemerlang, which is the entity to check when assessing the licensing and terms of the crypto service. The listed asset is BTC and the fiat currency is IDR.

Support

Support is available by e-mail, by phone and through a round-the-clock chat. Having a phone channel alongside chat distinguishes it from some local competitors that support users only in the app.

Context

Because the app bundles several asset types, customers should make clear which part of the service they are using when they read terms and fee schedules. The crypto entity is not the same as the entity behind other investment products in the same app, and rights and protections can differ between them.

What to confirm

The profile does not give fees, limits, settlement times, supported assets beyond Bitcoin or regulatory references. These should be obtained from the company and compared with the Indonesian regulator's records before a business relies on the service.