APP Webinar: Building Trust in Payments: The Human Side of Risk & Compliance

The October installment of the Association of Payment Professionals (APP) Monthly Education Webinar Series takes place on Zoom on 29 October 2026, from 1:00 to 2:00 PM Pacific time (PDT).

In an industry driven by data, automation and changing regulation, trust remains one of the strongest risk mitigation tools. The session looks at how human connection, clear communication and transparency change the way providers manage risk and support merchants. Drawing on a decade across underwriting, risk and compliance, the speakers share practical ways to reduce friction, improve merchant understanding, turn complex requirements into simple conversations and help merchants self-manage risk — leading to fewer escalations and healthier portfolios.

Speakers are Diane Driscoll, Sponsorship Program Rules Manager at Fresno First Bank, and Adrienne Gray, SVP Payments Risk & Compliance at Commercial Bank of California.

Who should attend

Risk, underwriting and compliance staff at acquirers, sponsor banks, ISOs and payment facilitators, and merchant-facing account managers. The merchant trust webinar is eligible for one ETA CPP credit.