개요
Quavo Fraud & Disputes is a cloud platform, QFD, with an AI agent called ARIA that automates investigation of chargebacks and claims at issuing banks and fintechs. The company was founded in 2016 and is based in Wilmington, Delaware.
Products The listed products are QFD Cloud Dispute Management, the ARIA automated dispute agent, handling of Visa VROL and Mastercard Mastercom cases, and support for Reg E and Reg Z compliance. The last point matters for US issuers, whose handling of consumer disputes is subject to those rules.
Who it serves Target customers are issuing banks, neobanks, BaaS providers and card programs. Coverage is the United States, Canada and the United Kingdom. The company positions the product as a standard for dispute automation among companies that issue their own cards.
Commercial model Enterprise cloud SaaS. Pricing is negotiated; issuers should ask how the platform connects to their processor and which card schemes and case types are included.
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