Loop Returns

Loop Returns is a returns and exchanges automation platform for brands that reduces chargebacks through an instant self-service portal and abuse detection. It was founded in 2017 and is based in Columbus, Ohio.

Features

The listed products are a self-serve instant return and exchange portal, return fraud detection and carrier inspection tracking. The company says it turns potential consumer chargebacks into peaceful product exchanges or store credit, so a customer who would otherwise dispute a charge with the bank is offered a quicker route inside the shop.

Markets and clients

Target segments are direct-to-consumer brands, Shopify Plus stores, apparel and e-commerce. The stated regions are the United States, Canada, the United Kingdom, the EU and Australia.

Pricing

Loop is a SaaS subscription starting from 155 USD per month. Higher tiers depend on order volume and features, so merchants with large return flows should request a quote and ask how the fraud detection rules can be tuned.