개요
Disputifier is an AI chargeback protection platform that combines alerts, refund checks and fully automated AI representment. It is based in Wilmington, United States, and was founded in 2022.
Products The set includes AI Dispute Responses, RDR and Ethoca Alerts, a Pre-dispute Refund Portal and Order Tracking Sync. The company states that it checks delivery status from tracking numbers and login logs to win against friendly fraud.
Verticals and markets Target merchants are Shopify and DTC brands, dropshipping and subscription e-commerce. Stated geography is the United States, the United Kingdom, the EU, Canada and Australia.
Pricing The model combines a success fee, charged as a percentage of won disputes, with a fee per alert. Rates are not published.
Who it suits Small and mid-size online stores that receive "item not received" or "not recognised" disputes and lack staff to prepare evidence for each case. Because the fee depends on wins, it is worth asking how a lost or partially resolved dispute is handled and what counts as a win.
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