개요
DisputeHelp is a white-label platform for managing chargebacks, alerts and compliance, built for ISOs, acquiring banks and payment gateways. It is based in California, United States, and was founded in 2016.
Products The set includes a White-Label Dispute Portal for ISOs and acquirers, Automated RDR, CDRN and Ethoca enrollment, and a Residual Revenue Share. The company states that this lets a payment provider monetize chargeback alerts as an additional service for its own merchants.
Clients and coverage Target customers are ISOs, acquirers, payment gateways and PayFacs. Stated geography is the United States, Canada and Europe.
Commercial model DisputeHelp uses a wholesale white-label tariff in which the partner keeps a margin. The size of the margin and the wholesale rates are agreed with the company.
Who it suits Payment companies that want to offer dispute handling and alert enrollment under their own brand without developing the tools, and that see chargeback services as a source of recurring revenue rather than only a cost. Partners should check enrollment coverage by network and what is automated.
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