Corso

Corso is an order protection platform that automates warranty claims and helps prevent non-delivery disputes for direct-to-consumer brands. It is based in San Clemente, California, and was founded in 2021.

Services The product set includes Checkout Shipping Protection, a Self-serve Claims & Replacement Concierge and Chargeback Prevention. The company states that its concierge team resolves a buyer's problem within hours, before the shopper contacts the bank and opens a dispute.

Verticals and markets Target merchants are DTC e-commerce brands in outdoor, apparel and lifestyle segments. Covered regions are the United States and Canada, plus international orders.

Commercial model Corso works on a revenue-share basis and is described as free for the merchant. How the share is split with the merchant and what the shopper pays at checkout should be confirmed with the company.

Who it suits Online brands that lose margin on lost parcels, damaged goods and "item not received" chargebacks, and that would rather solve these cases through customer service than through the card dispute process.