Mastercom

Mastercom is Mastercard's official API platform for automating the full cycle of chargeback handling, pre-arbitration and arbitration between acquirers and issuers. It was launched in 2017 by Mastercard, which is based in Purchase, New York.

Products

The listed capabilities are the Mastercom Claims Manager API, automated chargeback and second presentment, and a collaboration pre-dispute workflow. Moving disputes through an API means banks and processors can exchange claims and evidence in a structured way instead of by manual files.

Role in the market

The company describes it as the underlying infrastructure to which every PSP and chargeback service connects when working with Mastercard cards. Target users are acquiring banks, issuing banks, PSPs and dispute vendors, and coverage is global.

Terms

Access follows the Mastercard network tariff for participants and processors; there is no separate price for merchants. A merchant normally reaches Mastercom indirectly through its acquirer or a dispute management vendor, so the practical question is which provider handles the integration.