RootPay / Chargeback Shield

RootPay / Chargeback Shield is an industry solution that suppresses gambling chargebacks, the "lost and then filed for a refund" scenario, using bet logs, KYC data and IP sessions. The company has operated since 2011 and lists London and the United States.

Features The product list includes an iGaming bet log evidence builder, proof of self-exclusion and responsible gaming, and RDR and Ethoca deflection. The evidence builder assembles records of play that a casino can submit to contest a deposit dispute, while self-exclusion proof supports cases where a player claims they should not have been allowed to gamble. The tool is adapted to the specifics of disputing deposits at casinos and bookmakers.

Audience Target segments are online casinos, sportsbooks, poker, lotteries and sweepstakes. Availability is described as global.

Commercial model A performance or ROI-guaranteed tariff, meaning that the fee is tied to results. Operators should clarify how success is defined, whether it covers only won disputes, and which acquirers and card schemes the evidence format fits.