Merlink / Chargeback911 Fi911

Merlink / Chargeback911 Fi911 is a specialised white-label platform for dispute and merchant risk management, DisputeLab, built for acquiring banks, payment facilitators and PSPs. It was founded in 2015 and has offices in Tampa and London.

Platform

The listed products are the DisputeLab white-label portal, automated integration with Visa VROL and Mastercard Mastercom, and merchant chargeback billing. The company states that it connects directly to the Visa and Mastercard dispute systems to automate the acquirer's back office, so staff do not rekey cases between the schemes and internal tools.

Customers

Target users are acquiring banks, PSPs, PayFacs and ISOs. Coverage is described as global.

Commercial terms

The offering is enterprise SaaS or a white-label licence, so the acquirer can present it to merchants under its own brand. Pricing is not published. Acquirers evaluating it typically check which scheme workflows are automated, how chargeback fees are billed back to merchants and what reporting merchants see.