Discover Dispute Management

Discover Dispute Management is the electronic document exchange and chargeback resolution Dispute System for the Discover, Diners Club and PULSE networks. The operator is based in Riverwoods, Illinois, United States, and has operated since 1986.

Functions The key components are Electronic Dispute Resolution, a Ticket Retrieval API and Pre-Arbitration Case Management. They let acquirers and merchants exchange evidence and track a dispute through the stages defined by the network, instead of using paper or email.

Card networks covered The company states that the system covers disputes on Discover, Diners Club International and partner network cards. Geography is the United States, and globally through the Diners Club network.

Users and fees Target users are acquirers, PSPs and merchants. Charges follow the network tariff, which is set by the scheme rather than negotiated per client.

Who it suits Acquirers and payment providers that process Discover or Diners Club volume and need to integrate with the network's dispute workflow, including pre-arbitration. Merchants usually reach it through their acquirer or PSP, so the practical entry point is the acquiring contract.