VN-Exchange

VN-Exchange is an online cryptocurrency exchange service. Its terms and the available exchange directions are published on the official website, and the main role is that of an online exchanger working between digital assets.

Fees and timing Network fees are treated separately, and their amount depends on the network and the operation. Refunds carry their own fee provisions, so they should not be read as a base exchange tariff. One processing rule mentions 60 minutes, a condition of that regulation and not a guarantee for every operation, as bank, network or compliance delays are possible.

Compliance and refunds The service publishes AML/KYC procedures. During checks it may ask for identification data and documents, and it describes analysis of transactions and addresses and their risk profile. The policy requires confirmation of the lawful origin of funds, and the amount of evidence depends on the review. A refund decision can depend on the compliance review and the documents provided, and fees or confirmed costs may be withheld in the cases described.

Claims The rules contain provisions on claims and limits of liability, and the exact procedure is set out in the relevant section.

What to clarify Supported assets, networks, rate type and exchange limits are best checked on the website before placing an order.